Testimonials

QT Pet Transport
4.8
Based on 349 reviews
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Tony RobichaudTony Robichaud
12:16 12 Apr 24
I requested service from Jamals QT flight nanny service on 3/29/24 to have a BMC pup chaperoned from Sacramento to Denver on 4/10 and paid the $600 to secure the service. Flight nanny texted she was on board but had to be removed from the flight due to the pup whining and making a ruckus. The pup wasnt able to make it to Denver so I contacted Jamal about receiving a refund being that the service of flying the pup from Sacramento to Denver wasnt provided. Jamal stated only half of the funds would be refunded. Service not provided and charged 300 bucks, pretty good scam if you ask me. There is better quality, honest services out there, buyer beware
bill megill jrbill megill jr
04:35 11 Apr 24
QT did an awesome job getting our Panda on short notice from an slower airport. They are amazing and would highly recommend!
Lisa GeeLisa Gee
03:31 07 Apr 24
Claudia was Amazing. Definitely recommend her, she's the greatest! Wonderful experience
Amber SAmber S
12:28 22 Mar 24
I used this company to bring my kitty from Tampa to Detroit. The flight nanny was very nice and sent pictures along the way and kept open communication. My only complaint was that it was a standby flight. They do inform you of that ahead of time but I didn’t really understand what that meant. For the price I paid, I feel like my kitten should’ve been on the first flight the nanny told me about. They should’ve booked her a direct flight from Tampa to Detroit . Instead they went from Tampa to Charlotte ( couldn’t get on 3 flights) then they came to Detroit. I was so anxious wondering if my kitten was gonna make it same day or if he was hungry or thirsty.. they ask not to feed them before which is understandable but it ended up being a long day. My advice to pet owners is get a direct flight!! My anxiety was through the roof the whole day.
Farrah BlehlFarrah Blehl
15:06 11 Mar 24
Go to communication throughout the trip
Lilia RLilia R
02:11 06 Mar 24
A superior service. Organized, efficient, and reliable.
Theodore PetteyTheodore Pettey
02:01 03 Mar 24
Grate service simple the people are nice and
Mike QuintalMike Quintal
23:53 01 Mar 24
Fantastic communication and delivery!!! Our nanny took exceptional care of our new arrival!!! Even sent photos along the way!
Felicia DavisFelicia Davis
15:12 25 Feb 24
I had the best experience with Flight Nanny QT Pet Transport. The night before our scheduled flight the flight nanny Antoine let us know that he had been bumped from the flight and offered a few alternative flights..we choose one that would still work with our schedules and got ready to head to Pittsburgh the next day. Here is the truly incredible part..our flight nanny was coming to PA from CA! With a couple of connections in between! He was amazing!! Pick up at the airport went pretty smooth, he even bought a new carrier because our German shepherd pup was a bit bigger. He kept me informed with every connection he had to make to get to Vancouver BC..even when he got there and customs was being less then friendly..he handed it with grace!! Even after flying across the country twice in one day!! That is the kind of person you want with your fur babies!! Thank you for getting Ivan ( now Shadow) to Vancouver BC. You made the impossible very possible!!
Scott fickScott fick
03:57 25 Feb 24
Perfect delivery! Excellent communication! Would 100% use agin, couldn’t be happier!
Rhonda AllenRhonda Allen
01:23 25 Feb 24
Best pet delivery service. All 2 times so far
Marisella SolerMarisella Soler
18:16 20 Feb 24
Highly recommend Qt pet. I use them all the time for my puppy deliveries and they are very responsible in informing me throughout the whole process and getting my puppies to there forever home. I would give 10 stars if I could. Thanks again Qt for servicing all my puppy deliveries.
Steven BlehlSteven Blehl
16:24 12 Feb 24
Would use them again. he did keep up dated on the status
Money MitchMoney Mitch
22:44 07 Feb 24
Darren MartinDarren Martin
06:55 07 Feb 24
Very good service she took care of my puppy like it was hers I appreciate y’allI recommend alex she communicated great with me and was right on time thank you guys
Brittany EverettBrittany Everett
18:00 30 Jan 24
Great company good communication the only thing it was 2 days off from my requested date but it was major storms in pickup location. Will use them again for sure so should you !
Shelli WessonShelli Wesson
20:14 13 Jan 24
Fast. Efficient. Kind. I got my requested expedited date. Very responsive (they answer the phone). The instructions are clear. Payment is easy. They provided pictures to let me know my pup was OK and getting delivered to my brother from Los Angeles to Florida. Thank you!
Jose AguilarJose Aguilar
20:29 12 Jan 24
We used qt pet transport and on a short 1 day notice and they were able to go above and beyond. Would definitely use them again and recommend them to friends and family.
Jennifer CookJennifer Cook
02:34 12 Jan 24
I have used qt a few times over the last few years. Completely love their service and how well they care for my puppies.
Allison NorthropAllison Northrop
12:07 04 Jan 24
Great communication and care! Our puppy arrived happy and healthy.
Charmaine SumCharmaine Sum
19:37 02 Jan 24
We had a wonderful experience with Flight Nanny QT Pet Transport service. They helped me transport my pet from NYC to SFO, the entire process was so smooth and easy. QT Pet Transport was also very good with communications. I will highly recommend their services.
Rachel SimonRachel Simon
20:04 27 Dec 23
Alex was amazing. She was soooo kind and provided so many updates. We were initially paired with someone who wasn’t fitting to what we wanted- so she was a breath of fresh air!! Can’t thank her enough for getting our fur baby home safely
kristine tranfaliakristine tranfalia
22:32 23 Dec 23
Trevor did a great job communicating with us. He sent pictures along the way! Our puppy was well taken care of. We definitely would recommend QT /with Trevor as the nanny.
philip collopphilip collop
18:39 23 Dec 23
Cindy CookCindy Cook
18:37 23 Dec 23
So easy and convenient!!!
Vern MarshallVern Marshall
05:36 21 Dec 23
Jay was amazing, kept me informed from start to finish! Thanks Jay!!🎄
Taniyah DavisTaniyah Davis
02:55 21 Dec 23
QT Pet Transport did an excellent job delivering my kitten. Communication was on point. My flight nanny was very nice and caring and the owners went above and beyond to make me feel at ease. I would definitely recommend them☺️
BillBill
21:57 19 Dec 23
Honestly my flight Nani was reallyGood Jamal is very unprofessional and he spoke too my wife very rude. He doesn’t no how to deal with people
Morgan YatesMorgan Yates
05:33 19 Dec 23
This company is an absolute mess. They put in a ton of effort telling you what you want to hear so that you book with them, and once you do, it's impossible to get in touch with them. They pay no attention to details – after paying my deposit, they sent me incorrect flight itineraries (on dates I had just said I wasn't available) three times in a row. Whoever is running this company is doing a horrible job reading the info that is sent to them – the whole experience was unprofessional and disorganized. The icing on the cake was that I specifically said I didn't want my photo (that you're required to send in the group message to confirm delivery) being used in their social media. Unsurprisingly, they posted it anyway. Complete disregard for their customers – I wouldn't trust them with another pet and would recommend booking elsewhere!
Leslie M. HinsonLeslie M. Hinson
03:30 14 Dec 23
Bonnie StarkBonnie Stark
18:28 12 Dec 23
Justin was fantastic. He kept me updated with everything and he sent photos of our kitties during the whole process.
A MaysoA Mayso
03:26 11 Dec 23
Timely, gracious and caring service
Leigh JonesLeigh Jones
23:17 05 Dec 23
My second kitten delivered 12/5/2023 by Trevor. Once again excellent communication and smooth process.Skyy kept me updated all the time via group chat and even sent picture of kitten while waiting at the airport to board. Delivered 3/9/2022. The whole process went smoothly and can highly recommend.
sherry percifieldsherry percifield
04:09 05 Dec 23
Wendy is who picked up my Pomeranian in Bentonville Arkansas and delivered it to Newark New Jersey. and she did a fantastic job of taking care of him and the communication was awesome ! At first I was getting worried because I wasn’t getting any communication but come to find out she didn’t have my number correct so after that ,things went very smoothly the puppy got there a little later than it should have but that was the airlines fault for breaking down and they had to wait but overall it was a long day for the puppy but not once did he get sick and she fed him and gave him water and took good care of him and he was in perfect condition when he arrived with his new owners when he did fabulous we will definitely be using you again !! Thank you for caring about your customers and checking in constantly! Means a lot! This is the third time I’ve used them and I really like this company! 😁 Picture shows the nanny holding him and then she delivered it to these nice people in Newark! 😁 went well!
C RagdollsC Ragdolls
20:45 03 Dec 23
Our delivery went very smoothly with our courier, James. We, as well as our customer, are very satisfied. Our handoff went smoothly and James was very friendly as well as professional. We had a good experience and would definitely choose Flight Nanny QT Pet Transport again in the future!
LauraLaura
08:28 02 Dec 23
Would definitely recommend! Stewart brought my dog King Yeti from the UK 🇬🇧 to Texas. Great communication.
Ursula EveringUrsula Evering
22:43 01 Dec 23
Wonderful experience!
Karyl ClarkKaryl Clark
19:46 30 Nov 23
They are scammers they scammed me out of $850!!!
Sandra GuymonSandra Guymon
22:31 27 Nov 23
Qt Pet Transportation responded quickly to my request and arrangements were made effeciently! Very happy with our Nanny, Corey! He was very nice and seemed to enjoy his time traveling with fur babies!
JacobJacob
19:20 27 Nov 23
First time using a flight nanny. One of my puppies flew to salt lake from Chicago. Absolutely smooth. Communication was excellent. I’ll be recommending them for all my future transport needs
Kristine HKristine H
00:48 27 Nov 23
We will be using this service again. Communication was fantastic and we were informed where our puppy was at all times. Thanks Corey!
BoBrentay JacksonBoBrentay Jackson
06:26 20 Nov 23
Fast and reliable service. Great with my puppy and made sure it was safe and comfortable the entire time.
Debbie KleinDebbie Klein
01:10 12 Nov 23
Perfect from pick up to delivery!!
Jorge MayancelaJorge Mayancela
21:38 04 Nov 23
Lynda HolystLynda Holyst
13:53 29 Oct 23
Love Horan NannyStewart He took excellent care of our baby!!Simply the Best
A EdwardsA Edwards
20:48 17 Oct 23
Great customer serviceKind and dependable
Luo ChloeLuo Chloe
12:09 17 Oct 23
Elizabeth GuzmanElizabeth Guzman
02:51 08 Oct 23
Grace was an excellent nanny kept us updated on the journey home.
Malisah NewmanMalisah Newman
21:23 22 Sep 23
Very pleasant trip I would use them again, the nanny Whitney was very professional
June DubeJune Dube
01:39 25 Aug 23
I had a great experience working with QT pet transport. They answered every question I had and I had a lot of them. I definitely would recommend this company. Great service, they understood my concerns and reasonable rates.All around 5 stars A++++ Thank you QT Pet Transport.
Spacemonkey jSpacemonkey j
00:22 19 Aug 23
Great service . Everything went smoothly. Communication was great.
Heather MaioliHeather Maioli
15:12 13 Aug 23
Shavon was amazing! She kept us in the loop every step of the way, sent photos, and got our kitten to NYC without issue. I would 100% recommend QT Pet Transport!
Arely perezArely perez
05:04 12 Aug 23
Oliva came home safe and sound, she had an accident in her carrier but that’s to be expected after a stressful flight. We received many updates on her journey, as well as pictures. We appreciated all the updates as it helped us plan her arrival better.
Linda BridgesLinda Bridges
15:32 01 Aug 23
QT Pet Transport LLCWas wonderful I had to change original time of drop off and my pet nanny was awesome Anthony was the best kept me informed the entire timeI give you guys 10.5 stars and will be referring you to everyone thank you for my new fur baby safe arrival
Tish KamTish Kam
21:09 26 Jul 23
Best experience!! I highly recommend them!!
Candy PowellCandy Powell
19:05 14 Jul 23
As a breeder I’ve used a few different flight nannies over the years, and this has been my best experience. Everyone was accommodating, and quick to respond. The flight nanny, Jelani kept us informed throughout their trip that included pictures. It really made me feel at ease. Thank you guys so much!!
Louisa RisingerLouisa Risinger
17:45 23 Jun 23
I rarely leave reviews, but I genuinely want to save others the stress that I experienced using this company's service.I had a very difficult time contacting the company with important questions. My flight information was not sent out until the last minute, and then they changed it on me literally three times, including an airport change. The flight numbers that they gave me were not track-able and couldn't be found anywhere online. The flight nanny was very rude and did freaked about having his photo taken in an airline uniform-- this made us feel he was doing something he should not have been. Just very unprofessional.They did delivery my puppy safely in the end, and she seemed well taken care of. For that I am thankful.But I nearly lost the sale of my puppy over this. Not to mention an entire day of unbelievable stress and worry.
Lesley PotterLesley Potter
14:27 31 May 23
This company was absolutely great to work with. From beginning to end they made each step easy and stress free. Warm and friendly pet nanny made the transition comforting. QT kept us up to date and made the trip feel like we were right there with our pet. Definitely will be a repeat customer! Thank you QT
Sara StofferSara Stoffer
01:02 13 Mar 23
Here at Prairie Land Poodles and Small Designer Breeds, this was our 1st time working with QT pet transport, and it went fabulous! Our Nanny stayed in contact the whole time, puppy was safe, and reached his destination ❤️Will definitely continue to work with them! Great experience!
Sarah TuronSarah Turon
23:57 18 Feb 23
Great experience with this team! Great communication, gave updates throughout the transport process (including photos), and very friendly! Our new baby arrived to the airport early, got to us quickly, and was so happy and calm upon arrival. Would definitely recommend!
Lina GrinLina Grin
14:10 04 Feb 23
Thank you for what you do!! Your services were above expectations from the moment we connected to the moment we met our puppy!! Your nanny, Bailey was absolutely wonderful with all the communication ; we knew that we made the right decision when we picked your company,QT Pet Transport to get our puppy to us!!!
Audra ButmanAudra Butman
16:09 17 Jan 23
I recently had a puppy transported (mid December), and I gave you guys about 2 days notice because the pup was 19 lbs and he would soon be too heavy to fly. You pulled it off seamlessly and I will never forget that. You have awesome prices, timely communication, and magic powers (that beat a snowstorm). Plus, your flight nanny took an overnight across the country, meeting me at 6am, and he was an absolute delight (when I'm sure he was not only exhausted, but this was probably a last minute/inconvenient work trip that was unexpected.)Getting this pup was an uphill battle for us...in almost all areas. I say "almost all" because it was smooth sailing (or flying☺️) when it came to you guys. Thanks again!
Estelle KapsnerEstelle Kapsner
22:14 05 Dec 22
QT Pet Transport is great to deal with. As a breeder I have used them multiple times and each time friendly service. The constant communication between all parties during the day of transport was exceptional. Couldn’t be happier with their service.
Jessica JohnsonJessica Johnson
20:46 01 Dec 22
When I found out I was unable to fly and pick my puppy up myself, I turned to QT Pet Transport. Jamal and Onea made the process very easy, took the time to answer all of my questions, and addressed any concerns I had.Kaylee was my pet nanny and she was incredible. She took amazing care of my baby boy and made sure he was delivered from Tennessee all the way to California safe and sound.I highly recommend QT Pet Transport for any Pet owner who wants to.assure their pet is shipped safe and sound!
Kateri WrightKateri Wright
22:08 26 Nov 22
QT Pet Transport LLC has mediated 3 successful small animal pet transports for us during trying COVID times, all will amazing communication and success! Our Siamese kittens were delivered with compassion and professionalism each time. QT Pet Transport LLC is super reliable and, helpful and professional. Ty QT!!
Mariah BriceMariah Brice
06:59 19 Nov 22
Amazing job on getting my little Benji to me! Was kept well informed the day of delivery! Very good communication! I highly recommend and would use them in the future!
Jane DavisJane Davis
18:24 12 Nov 22
We are so blessed to have found QT Pet Transport. Our Nanny Nicole is just a lovely and caring person. It is a leap of faith to hand over a beloved pet to a total stranger, but we were so relieved after meeting Nicole. Everyone at QT was kind and supportive leading up to today’s flight also. I recommend QT without hesitation
Evelyn SmithEvelyn Smith
18:12 12 Nov 22
I want to highly recommend QT Pet Transport. I needed this service to fly my cat from Atlanta to Denver. The service is excellent. They kept me informed with every step of the way in process. In less than a week from start to finish, I met my cat nanny Nicole at the airport and she handed me the crate with my cat. I would use this service again if I needed to safely transport my pet.
Kara SennKara Senn
06:51 07 Oct 22
Absolutely trustworthy and wonderful flight nanny service. I could not be happier. My dog arrived super calm and clean and was obviously well cared for. Very, very happy!
Vasu Ganugapenta SriniVasu Ganugapenta Srini
19:56 16 Aug 22
Amazing service. Great communication throughout the time. On time arrival as per the plan. Simple and fast
Excellent serviceClear communicationTimely with a SmileBaily was professional and informativeHaving a $10,000 dog transported is nerve rackingThey did a great jobAugust 11, 2022Highly recommended
TopNotchBulliesTopNotchBullies
05:52 22 Jul 22
QT Pet Transport always provides prompt and professional pet transportation services. Their customer service is always on point with providing updates of the travel throughout the whole process. Our nanny NIKKI did a great job and we’re more then happy with the experience. Thanks again! 🐶🐾
Michelle HafnerMichelle Hafner
20:07 14 Jul 22
Great company to deal with. Once you understand their process within their website, everything goes smoothly and quickly. The flight nanny was fantastic!!
Ran LiRan Li
23:07 12 Jul 22
I didn’t go through the whole process unfortunately but would like to leave my experiences here for others’ information.I contacted QT and changed my pickup airport to a further one, per QT's advice (which actually costs me extra $75 for the breeder to drive further). It is because I was hoping to get it scheduled as early as possible, so I’m fine with whichever they say was easier.But on the 10th day, I hadn't heard hear anything. So I tried to find other ways and pick up the puppy myself. I reached out to QT and asked “Could you cancel my order and refund please?” ; their response was "it hasn’t been 14 days yet" “so unfortunately you do not qualify for a refund at this time.”. I asked for their policy, but it was never sent in my email (maybe they forgot to attach). I never received an email of cancellation etc.But 2 min AFTER this communication, I did receive an email “we haven’t forgotten you and we are still working on your delivery”. So it meant the cancellation wasn’t confirmed and I stopped finding other alternative transportation and waited for QT. On the 15th day, I still didn’t hear anything so since it’s past 14th day, I reached out for a refund. QT responded saying that “per my request, they cancelled my delivery on 10th day”. I was... speechelss. Feel free to show any screenshot of the above conversation. I copy-pasted the verbatim conversation.My point was the lack of communication and the service attitude. They claimed that the last email “they are still working on my request” was sent automatically. As a customer, am I supposed to differentiate between automatic and non-automatic emails myself (which has no differences format-wise), and being accused of being unable to do so? After QT told me the 14day policy, I requested an attachment of the policy, is this outrageous for a customer to ask? Was I wrong waiting for it when I was told QT was still working on my delivery?Anyway, maybe it’s not a bad company. But I do hope the communication can be nicer and clearer (I called 3 times and none of them was picked up).(Edit below:Please show the evidence that either the cancellation was confirmed or I said go ahead cancelling it; again, I asked “could you cancel “Plus you never explained the very last email on 10th saying “you are still working on my case” while you’d cancelled itPlus your reply email didn’t have a screen shot of your policy and I followed up to request it, but no response. )
Bran DentBran Dent
15:15 17 Jun 22
The process was very easy and they kept in touch with pictures to let you know your pup is ok! I will use them again
Sophie BostSophie Bost
15:44 26 May 22
This is my first experience with flight nanny, as I try to keep my puppies stay in California if I can…This company is amazing! From book the trips to delivered the pup is quick and efficiently.I’ll most definitely use QT Pet Transport again for our next trip for pet delivery. Thank you! 🐶
CjCj
19:34 06 May 22
I want to say a big thank you to QT Pet Transport for a wonderful incredibly smooth delivery. Our flight nanny, Naiyah, made getting our puppy a beyond 5 star experience! I thank my lucky stars to have been able to have had such a kind, trustworthy, detailed oriented person deliver our new puppy. I could only hope this review helps someone know that QT Pet Transport is the company to choose when you need your furry baby delivered. There are no words to say how appreciative I am of the amazing care and stress free experience they provided. I look forward to contacting them in the near future.
Sloan AdamsSloan Adams
05:48 20 Apr 22
Excellent communication, progress updates and videos during transit. Great experience, pup was very happy & calm, no issues - would definitely use again!
Rosie GutierrezRosie Gutierrez
17:02 11 Apr 22
I want to thank Flight nanny with the amazing service they have provided, At first I was very scared because never use a company to transport a pet, and I am so happy that all went super good and smooth. Special thanks to Lilly the flight nanny, she was amazing, she took so much care For our puppy, very lovely person, sending updates all the time with pictures. Thank you so so much for an amazing job Lilly, we really appreciate your time and help, we loved the way you took care of our Puppy 🙏🏻Her name is Asta
Regina ErnstRegina Ernst
17:42 23 Mar 22
We purchased a puppy located in NC and we live in the Tampa, FL area. I inquired about a pet nanny service to fly with the puppy and bring her to Florida.Upon my internet search, I came across QT Pet Transport. I filled out the form online, requesting a price quote. The Company responded quickly and once I had a confirmed travel date, I made the booking. I heard from our pet nanny Cameron, we got all the information and directions from him. Cameron is a very nice young man, he sent photos and communicated with us through the time of puppy pickup, until he delivered our puppy to us at the Tampa Airport. I was nervous, I had never used this type of service before. It was a great experience and I highly recommend QT Pet Transport.
A SuttonA Sutton
00:30 05 Mar 22
The flight was booked quickly and the service was amazing. Elissa was the flight nanny and she delivered my new furbaby to me from Utah to Florida. She provided communication and pictures every step of the trip. I would definitely recommend QT Pet.
cristy batescristy bates
20:16 24 Feb 22
Kim was delightful. She sent us a picture, so we know what she looks like and pictures of our kittens every step of the way. The kittens were calm and happy upon receipt. Great experience.
Ann WagnerAnn Wagner
18:46 08 Feb 22
Sterling delivered our 2 kittens today. Her communication was great and we connected at the airport seamlessly. She took such good care of our beautiful boys! Highly recommended! Thanks for a great experience!
Cheryl GilsonCheryl Gilson
23:42 07 Feb 22
PERFECT IN ALL WAYS! I WOULD HIGHLY RECOMMEND USING THEIR FLIGHT NANNY.MY PUPPY ARRIVED ON TIME IN GREAT SHAPE.THEIR PRICES ARE EXCELLENT..YOU CANT BEAT THEIR SERVICES.GREAT COMMUNICATION THROUGHOUT WHOLE TRIP.THANK YOU TO ALL...ESPECIALLY MIRANDA, MY FLIGHT NANNY♡♡♡
Dru Ann TellezDru Ann Tellez
06:44 04 Feb 22
Gigi was a wonderful and beautiful rep for you all. Really enjoyed meeting her. Thank you guys!!
MIKE DAVISMIKE DAVIS
02:11 22 Jan 22
John our flight nanny did an amazing job!! He sent updates, pics, and videos through the whole flight. Will definitely use QT Pet Transport again. Thank you so much!!
mikefernando112mikefernando112
13:44 19 Jan 22
The whole team was fantastic and super easy to coordinate. Everything went so smoothly and the flight nanny, Ashley, was very friendly. Would highly recommend this team. Thank you for bringing our puppy to us safe, sound and happy
Bill GBill G
14:45 31 Dec 21
We used QT to transport our pup from Birmingham to Boston. The entire process was streamlined and easy and done entirely online. Gigi escorted our pup, keeping us fully updated via texts, at every step. We would definitely use QT again!
Chris CouhaultChris Couhault
18:03 19 Mar 21
I evaluated over seven different services and based on my research decided to go with QT pet transport. I was very impressed by how they were quick to respond, very professional, kept us in the loop through group text messages, and that my puppy was delivered to me safely and as promised. I received multiple pictures while my puppy was on the flight. The process was very simple and easy and I would highly recommend them!
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